Privacy Policy

mother(load) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

Information you provide directly:

• Account registration information (name, email address)
• Profile information (phone number, home address)
• Home details (entry method, pet information, supply locations)
• Meal preferences and dietary restrictions
• Laundry preferences
• Booking and service requests
• Payment information (processed securely by Stripe — we never store card details)
• Messages and communications within the app

Information collected automatically:

• Device type and operating system
• Usage data and app interactions
• UTM and referral source parameters

We use the information we collect to:

• Create and manage your account
• Match you with helpers and facilitate bookings
• Process payments through our payment processor (Stripe)
• Send booking confirmations, service updates, and notifications
• Improve our services and user experience
• Respond to your questions and support requests
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Helpers: Your name, address, and relevant home details are shared with your assigned helper to complete the service.
• Payment processors: Stripe processes payments securely. See Stripe's privacy policy at stripe.com/privacy.
• Service providers: Third-party vendors who assist in operating our platform, subject to confidentiality agreements.
• Legal requirements: When required by law or to protect our legal rights.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time through the app's profile settings or by contacting us at kirstin@themothersload.com.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at kirstin@themothersload.com or use the Delete Account feature in your profile settings.

We implement appropriate technical and organizational measures to protect your personal information. Payment data is handled exclusively by Stripe and is never stored on our servers. However, no method of transmission over the internet is 100% secure.

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at:

mother(load)
Email: kirstin@themothersload.com
Website: themothersload.com